1. Filter by account menu:
Select this drop-down menu to filter by “All Accounts” or single accounts associated with your Enterprise account.
2. Current Month
Displays this month's Net Promoter Score as well as the Promoters, Neutrals, and Detractors that dictated the score. To the right, the number of patients surveyed and response rate also shown.
3. Average NPS
This is the hard all-time average of your NPS score. By reviewing the Average NPS and the timeline to the right of it, you can see patient experience trends month after month for an accurate representation of your Account(s) long term service quality.
4. Survey Results
Review all of your Account(s) NPS and Customer satisfaction questions and their corresponding performance results here. Each question present in your Account(s) survey will display along with the average rating for that question and the percentage of patients who responded with each option from 1-10.
With Satisfaction and NPS data at your fingertips, you are able to isolate key breakdowns in your customer experience. Identify the questions with the lowest scores and address them in your process, tools, and staffing. This insight opens the door to vast improvements to your organization at the ground level.