Managing Text Message Opt-Outs and Opt-Ins Viewing Patients Who Have Opted Out of Text Messaging

Viewing Patients Who Have Opted Out of Text Messaging

To view a list of patients who have opted out of text messaging via their mobile devices, follow these steps:

1. Navigate to Insights:

   • On the left-hand side menu, click on Insights.

2. Access Message Performance:

   • Under the Insights section, select Message Performance.

3. Filter by Text Messages:

   • Click on the Text tab to filter the performance data specifically for text messages.

4. View Opt-Out Data:

   • Select the Opt Out option to see a list of patients who have opted out.

5. Set Date Range:

   • Use the date range filters at the top to specify the period for which you want to view opt-out data.
     • Options include:
       • Past 7 Days
       • Past 30 Days
       • Start Date (custom)
       • End Date (custom)

Re-Enabling Text Messaging for Patients

If a patient would like to opt back in to text messaging, they can do so by following these steps:

1. The patient should send a text message with the word "START" or "UNSTOP" from their mobile device to your practice's designated phone number used for sending messages.
2. Alternatively, they can contact your office directly and request assistance in re-enabling text messaging services.