FAQs & Troubleshooting
- How Do I Play or Pause the Delivery Schedule?
- Patients are trying to cancel their appointment but the system is opting them out. Why is this happening and what can I do about it?
- Managing Text Message Opt-Outs and Opt-Ins Viewing Patients Who Have Opted Out of Text Messaging
- How and Why Should I Clear my Cache and Cookies?
- How can we add, edit or remove a touchpoint (reminder) from our campaign delivery schedule?
- Who do I contact for syncer issues?
- Why Do I Get ‘Unread Appointment Status’ Email Notifications?
- How often does Legwork sync with our database?
- What types of messages can Legwork send to our patients?
- What web browser is Legwork compatible with?
- Messages are going out with incorrect appointment time, why?
- My patient would like to opt back in to text messaging, how can they do this?
- How do I view a list of reminders that a patient receives and when?
- How do I allow remote desktop access?
- Marketing Insights: Recall %, how is this calculated?
- Change Delivery Hours
- How do monthly Email/Blog Campaigns work?
- What is a Failed Writeback?
- What are Leads?
- What is a Touchpoint?