We completely understand the potential confusion that may arise from the association of 'cancel' with appointments. While we acknowledge this issue, it's essential to highlight that 'CANCEL,' 'STOP,' 'STOPALL,' 'UNSUBSCRIBE,' 'END,' and 'QUIT' are industry-standard codes designated for opting out of text messaging. This verbiage has been added to all outbound messages to comply with the FCC, TCPA, and the Campaign Registry. This verbiage cannot be removed.
These codes are crucial in ensuring compliance with the regulations set by the Federal Communications Commission (FCC) and other governing bodies. By providing recipients with clear and easy opt-out options, we remain committed to upholding industry standards and maintaining compliance with the necessary rules and regulations.
While we do not have control over the specific keywords used for opt-out purposes, steps can be taken to address the confusion in the messaging.
You can include a brief clarification in the text messages, informing recipients that 'CANCEL' is unrelated to appointment cancellations and instead serves as a standard opt-out code. Feel free to edit the template(s) and save the changes. Click here to learn how to edit a template
'Please reply 'R' to reschedule your appointment. 'CANCEL' will opt you out of future SMS messages.